Frequently Asked Questions

No. In the event you do not have 3 other roommates in mind, we will match you as well as provide their names and contact information to connect.

Yes! There are several questions on the application that ask about living habits and personality traits that assist us in matching to the best of our ability.

Yes. This must be requested by the roommates. We also require acknowledgement and approval from each resident and their guarantor prior to placement in a unit.

Water, sewer, gas, electric, trash, internet, and shuttle bus are all included. Cable is not included, but there are hook-ups in each room, as well as in the living room for those who are interested.

All packages are delivered to the office and logged based on name and apartment number. The address is: 200 Campus View Drive, Altoona, PA 16601 + apartment number.

Resident Guests are welcome to move in on Tuesday, August 18th, or any day after that, during office hours.

Monday, August 17th – Friday, August 21st:  8:00 am – 5:00 pm

Saturday, August 22nd:  9:00 am – 4:00 pm

Sunday, August 23rd:  9:00 am – 4:00 pm

Keys can be picked up in the Elevate Altoona parking lot in front of the clubhouse or the office starting Tuesday, August 18th.

In your move-in email, we will detail any information that is missing from your lease file.  In order to pick up your keys, we MUST have the following information on file:

• Parental Co-signer (Guarantor) Forms
• All Lease Documents Signed
• Security Deposit Paid in Full
• Profile Picture Uploaded to your Resident Portal
• August Rent Installment Paid in Full OR Deferred Payment Information on File and Approved

Parking passes can be purchased when you pick up your keys on the day you move in.  Parking pass fees will be billed to your Resident Guest account.  Parking is only available for the full lease term for $90.

We ask that you make all payments prior to moving in.  You can mail a check (NO CASH PAYMENTS) made payable to Elevate Altoona, or you can pay online.  Please note that the online payment system does charge transaction fees based on your payment.  These fees start at $1.95 when you pay directly from your checking account and will increase depending on the type of credit card used and the amount of the transaction.

1.) Log in to your Resident Portal
2.) Click the circle in the top right corner of the screen
3.) A menu will appear; click "Personal Information"
4.) Click "Add Profile Image" and upload a profile picture of yourself
5.) Click "Save"

1.) Log in to your Resident Portal
2.) Click the "gear" symbol on the top right corner of the screen
3.) Click "Notification Settings"
4.) Next to "SMS Text Message Notifications," click the toggle switch to "On"

Our management team will provide move-out instructions well in advance of your lease end date. This includes a checklist of items to complete before handing in your keys.

Yes, internet is included in the utility package, but a router is required to enable wireless internet.

Yes! Our Building Services team operates during normal business hours, but they are available 24/7 for emergencies.

Our management team is happy to sit with all guests from the unit in question and to work through their issues. If it is determined to be unresolvable, further steps may be taken.